hapily | Trust Center
hapily Trust Center
hapily is committed to ensuring the confidentiality, integrity, and availability of your data. Here is how we protect information and comply with standards and regulations.
See section

Compliance

SOC 2 Type 2

Service Organization Controls (Soc2) (Type II) Trust Services Principles

GDPR

Protect the personal data and privacy of EU citizens for transactions that occur within EU member states

CCPA

California Consumer Privacy Act

Resources

hapily Terms of Service

hapily Privacy Policy

Data Protection Agreement

hapily W9

SOC 2 Type II Report

3rd Party Penetration Test Results

Letter of attestation from a certified 3rd party application security vendor

Frequently Asked Questions

How do you protect my data?

In addition to the process controls described in the Monitoring section below, we enforce the following technical controls:

  • All incoming and outgoing data is encrypted in transit using SSL/TLS 1.2.
  • All data is encrypted at rest using AES-256-GCM.
  • Authentication tokens are encrypted at rest using AES-256-GCM.
  • We leverage AWS KMS for secure encryption key storage and management.

What data do you store?

The data we store depends on the hapily product(s) you use. We're happy to discuss specific application data usage with your team.

All products
  • Encrypted HubSpot OAuth tokens, restricted to the scopes you authorize access to.
  • Following installation of any hapily app, hapily retrieves the names and email addresses of your HubSpot users in order to enable and enforce licensing limitations.
  • Application configuration information.
event•hapily
  • Encrypted Zoom OAuth credentials, for companies using the hapily Zoom integration.
quote•hapily
  • Temporary storage of quote data for quotes created with quote•hapily.
saas•hapily
  • Stripe API keys
  • Stripe Customer data: ID, name, email, phone, shipping address (30 days).
  • Stripe Transaction data: transaction amounts, related customer IDs (30 days).
  • Daily transaction volume
Associ8
  • Cached association search results that include the search term and the record IDs that matched.
  • No PII is stored (unless it's your search term).

Subprocessors

hapily relies on these subprocessors to conduct business.

Amazon Web Services

All compute and storage services reside in the us-east-2 AWS region.

Stripe

We use Stripe to maintain PCI-compliant payment processing and subscription management.

Google

We use Google for email, documents, and collaboration.

Google

We use Google for email, documents, and collaboration.

Slack

We use Slack for collaboration and communication with internal teams and partners.

Monitoring

Continuously monitored by Secureframe

Monitoring

Change Management

Baseline Configurations
Baseline configurations and codebases for production infrastructure, systems, and applications are securely managed.
Secure Development Policy
A Secure Development Policy defines the requirements for secure software and system development and maintenance.
Configuration and Asset Management Policy
A Configuration and Asset Management Policy governs configurations for new sensitive systems
Approval for System Changes
System changes are approved by at least 1 independent person prior to deployment into production.
Change Management Policy
A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes.
Production Data Use is Restricted
Production data is not used in the development and testing environments, unless required for debugging customer issues.
Segregation of Environments
Development, staging, and production environments are segregated.

Availability

High Availability Configuration
The system is configured for high availability to support continuous availability, when applicable.
Business Continuity and Disaster Recovery Policy
Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption.
Uptime and Availability Monitoring
System tools monitors for uptime and availability based on predetermined criteria.
Testing the Business Continuity and Disaster Recovery Plan
The Business Continuity and Disaster Recovery Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Business Continuity and Disaster Recovery Plan based on the test results.
Backup Restoration Testing
Backed-up data is restored to a non-production environment at least annually to validate the integrity of backups.

Organizational Management

Background Checks
Background checks or their equivalent are performed before or promptly after a new hires start date, as permitted by local laws.
Cybersecurity Insurance
Cybersecurity insurance has been procured to help minimize the financial impact of cybersecurity loss events.
Information Security Policy
An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data.
Organizational Chart
Management maintains a formal organizational chart to clearly identify positions of authority and the lines of communication, and publishes the organizational chart to internal personnel.
Performance Reviews
Internal personnel are evaluated via a formal performance review at least annually
Advisor Meetings on Security
Senior management and/or board of directors meets at least annually to review business goals, company initiatives, resource needs, risk management activities, and other internal/external matters. The information security team meets at least annually to discuss security risks, roles & responsibilities, controls, changes, audit results and/or other matters as necessary.
Internal Control Policy
An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies.
Acceptable Use Policy
An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access.
Internal Control Monitoring
A continuous monitoring solution monitors internal controls used in the achievement of service commitments and system requirements.
Code of Conduct
A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance.
Personnel Acknowledge Security Policies
Internal personnel review and accept applicable information security policies at least annually.
Disciplinary Action
Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies.
New Hire Screening
Hiring managers screen new hires or internal transfers to assess their qualifications, experience, and competency to fulfill their responsibilities. New hires sign confidentiality agreements or equivalents upon hire.
Roles and Responsibilities
Information security roles and responsibilities are outlined for personnel responsible for the security, availability, and confidentiality of the system.
Security Awareness Training
Internal personnel complete annual training programs for information security to help them understand their obligations and responsibilities related to security.
Information Security Program Review
Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually.
Performance Review Policy
A Performance Review Policy provides personnel context and transparency into their performance and career development processes.

Confidentiality

Retention of Customer Data
Procedures are in place to retain customer data based on agreed-upon customer requirements or in line with information security policies.
Data Retention and Disposal Policy
A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations.
Data Classification Policy
A Data Classification Policy details the security and handling protocols for sensitive data.
Disposal of Customer Data
Upon customer request, Company requires that data that is no longer needed from databases and other file stores is removed in accordance with agreed-upon customer requirements.

Vulnerability Management

Vulnerability and Patch Management Policy
A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities.
Third-Party Penetration Test
A 3rd party is engaged to conduct a network and application penetration test of the production environment at least annually. Critical and high-risk findings are tracked through resolution.

Incident Response

Incident Response Plan
An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution.
Tracking a Security Incident
Identified incidents are documented, tracked, and analyzed according to the Incident Response Plan.
Incident Response Plan Testing
The Incident Response Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Incident Response Plan based on the test results.
Lessons Learned
After any identified security incident has been resolved, management provides a "Lessons Learned" document to the team in order to continually improve security and operations.

Risk Assessment

Vendor Risk Assessment
New vendors are assessed in accordance with the Vendor Risk Management Policy prior to engaging with the vendor. Reassessment occurs at least annually.
Risk Assessment and Treatment Policy
A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy.
Risk Assessment
Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats.
Risk Register
A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy.
Vendor Due Diligence Review
Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an annual basis.
Vendor Risk Management Policy
A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle.

Network Security

Network Security Policy
A Network Security Policy identifies the requirements for protecting information and systems within and across networks.
Endpoint Security
Company endpoints are managed and configured with a strong password policy, anti-virus, and hard drive encryption
Restricted Port Configurations
Configurations ensure available networking ports, protocols, services, and environments are restricted as necessary, including firewalls.
Automated Alerting for Security Events
Alerting software is used to notify impacted teams of potential security events.

Access Security

Complex Passwords
Personnel are required to use strong, complex passwords and a second form of authentication to access sensitive systems, networks, and information
Administrative Access is Restricted
Administrative access to production infrastructure is restricted based on the principle of least privilege.
Removal of Access
Upon termination or when internal personnel no longer require access, system access is removed, as applicable.
Encryption and Key Management Policy
An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls.
User Access Reviews
System owners conduct scheduled user access reviews of production servers, databases, and applications to validate internal user access is commensurate with job responsibilities.
Access to Product is Restricted
Non-console access to production infrastructure is restricted to users with a unique SSH key or access key
Asset Inventory
A list of system assets, components, and respective owners are maintained and reviewed at least annually
Access Control and Termination Policy
An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks.
Unique Access IDs
Personnel are assigned unique IDs to access sensitive systems, networks, and information
Encryption-in-Transit
Service data transmitted over the internet is encrypted-in-transit.
Encryption-at-Rest
Service data is encrypted-at-rest.

Communications

Privacy Policy
A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.
Description of Services
Descriptions of the company's services and systems are available to both internal personnel and external users.
Terms of Service
Terms of Service or the equivalent are published or shared to external users.
Confidential Reporting Channel
A confidential reporting channel is made available to internal personnel and external parties to report security and other identified concerns.
Communication of Critical Information
Critical information is communicated to external parties, as applicable.
Communication of Security Commitments
Security commitments and expectations are communicated to both internal personnel and external users via the company's website.